PRIVACY POLICY.

Effective Date: 08/11/25

1. Introduction

Welcome to Pica Jewellery (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website https://www.picajewellery.co.uk or purchase our products.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details:
Pica Jewellery
Email: [Insert your business email]
Address: [Insert business address]

2. What Information We Collect

We collect the following personal data when you interact with our website or make a purchase:

  • Name

  • Email address

  • Postal address

  • Phone number

  • Order details

  • Payment information (processed securely by Stripe – we do not store your card details)

  • Technical information such as IP address, browser type, and cookies (via Google Analytics and Squarespace)

3. How We Collect Your Data

We collect data in the following ways:

  • When you place an order through our website

  • When you create an account or contact us via forms

  • Through cookies and analytics tools (Google Analytics, Google Search Console)

  • Through our website platform provider, Squarespace

4. How We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Manage customer relationships and respond to inquiries

  • Improve our website and services

  • Send transactional and marketing emails (if you’ve opted in)

  • Comply with legal obligations

Legal bases for processing:

  • Performance of a contract (fulfilling your order)

  • Consent (for marketing and cookies)

  • Legitimate interests (to improve our services)

5. Sharing Your Data

We share your data only with trusted service providers that help us run our business:

  • Squarespace – website hosting and e-commerce platform

  • Stripe – payment processor (card details handled securely by Stripe)

  • Google Analytics & Google Search Console – website analytics

  • Delivery and courier companies (to fulfil orders)

We do not sell or rent your personal data to third parties.

6. International Transfers

Some of our service providers (e.g. Google, Stripe, Squarespace) may process data outside the UK. When they do, they use appropriate safeguards such as the UK’s adequacy regulations or Standard Contractual Clauses to protect your information.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil your orders and provide our services

  • Meet legal, tax, and accounting requirements

Typically, order and account data are kept for up to 6 years after your last purchase (as required by UK tax law).

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Withdraw consent for marketing

  • Object to processing or request restriction

  • Request data portability

To exercise these rights, please contact us at [insert your email].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Cookies

Our website uses cookies for analytics and functionality. You can control or disable cookies through your browser settings.
For more details, please see our [Cookie Policy] (you can link or embed a section here).

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.